Terms of sale

TERMS OF SALE

Last updated: 24 September 2026

  1. SELLER INFORMATION

The website https://porcelainmuse.com and the PorcelainMuse online store are operated by:

Frédéric FONT EI, trading under the commercial and artistic name PorcelainMuse
28 rue de l’ancienne poste
66470 Sainte-Marie-la-Mer
France

SIREN: 832 272 595
SIRET: 832 272 595 00022
Intra-Community VAT number: FR64 832 272 595
Business activity: 9003A – Artistic creation related to visual arts

Email: maison64editions@outlook.fr
Telephone: +33 6 60 09 35 46

Hereinafter referred to as “PorcelainMuse” or “the Seller”.

  1. PURPOSE AND SCOPE

These Terms of Sale govern all purchases made by consumers through the PorcelainMuse online store.

They apply to the exclusion of any other terms, unless expressly agreed in writing by the Seller. The version applicable to an order is the version accepted by the customer at the time the order is placed.

By completing an order, the customer confirms that they have read and accepted these Terms of Sale, the Shipping Policy, the Return and Refund Policy and the Privacy Policy.

  1. PRODUCTS AND ARTISTIC CHARACTERISTICS

PorcelainMuse offers artistic creations, including limited-edition artworks printed on canvas or metal.

The essential characteristics, dimensions, materials, available options, price and, where applicable, edition details are presented on each product page. Customers must review this information before placing an order.

The artworks are created from PorcelainMuse artistic designs and are physically produced by selected professional manufacturing partners according to the support, format and destination concerned.

Because of differences between screens, display settings, materials and manufacturing processes, colours, contrasts, textures and visual appearance may vary slightly from the images displayed online. These minor variations do not constitute a lack of conformity when they do not substantially alter the characteristics of the artwork ordered.

Frames and mounting systems shown in presentation photographs are not included unless expressly stated on the relevant product page.

  1. LIMITED EDITIONS, SIGNATURES AND CERTIFICATES

Unless otherwise stated on the relevant product page, each artwork is offered in an edition limited to 25 copies for each specified format and support.

The pieces are intentionally not individually numbered. This artistic decision does not affect the limited nature of the edition.

The artist’s signature is incorporated into the artwork.

For canvas artworks, a digital certificate of edition or authenticity may be sent by email upon request.

Metal artworks are supplied without a certificate unless the relevant product page expressly states otherwise.

  1. PRICES

Prices are displayed in the currency selected or made available on the website.

For consumers, displayed prices include applicable taxes where legally required. Shipping charges and any other applicable costs are shown before the customer confirms payment.

For deliveries outside the European Union, customs duties, import taxes or local charges may be imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and remain the customer’s responsibility.

PorcelainMuse may change its prices at any time. Products are invoiced at the price displayed and accepted when the order is placed.

In the event of an obvious pricing or technical error, PorcelainMuse may cancel the affected order and refund all amounts paid.

  1. ORDER PROCESS

The customer selects the desired product, support, dimensions and available options, adds the product to the shopping cart and verifies the order summary.

Before payment, the customer can correct any errors and is informed of:

  • the products ordered;

  • the total price;

  • applicable taxes;

  • shipping charges;

  • the delivery address;

  • the selected payment method;

  • the applicable Terms of Sale.

By clicking the final order button, the customer confirms an order involving an obligation to pay.

An acknowledgement is sent electronically after the order is placed. The sales contract becomes final when the order is accepted and payment is authorised, subject to product availability and the absence of a manifest technical or pricing error.

The customer must provide complete and accurate contact, billing and delivery information. PorcelainMuse cannot be held responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

  1. PRODUCT AVAILABILITY

Products are offered subject to availability and production capacity.

If an ordered product becomes unavailable after the order has been placed, PorcelainMuse will inform the customer as soon as possible and offer either:

  • a suitable alternative, subject to the customer’s express agreement; or

  • cancellation and a full refund of the unavailable product.

No replacement will be imposed without the customer’s consent.

  1. PAYMENT

Available payment methods are displayed during checkout.

Payment must be made in full when the order is placed. Transactions are processed through the secure payment providers available on Shopify.

PorcelainMuse does not directly store customers’ complete bank card details.

PorcelainMuse may suspend or cancel an order if payment is refused, incomplete, suspected to be fraudulent or subject to a payment dispute relating to a previous order.

  1. PRODUCTION AND DELIVERY

Each order is prepared with care. Some products are manufactured only after the order has been confirmed.

Estimated production and delivery times are stated on the product page, at checkout or in the Shipping Policy. These times may vary depending on the format, support, production location and destination.

Unless another delivery period has been expressly agreed, the order will be delivered no later than 30 days after the conclusion of the contract.

If delivery is delayed, the customer benefits from the rights provided by applicable consumer law, including the right to require delivery within an additional reasonable period and, where legally permitted, to cancel the order if delivery still does not occur.

The customer must provide an accessible and accurate delivery address and make reasonable arrangements to receive the parcel.

Further information is provided in the PorcelainMuse Shipping Policy.

  1. TRANSFER OF RISK

For consumer purchases, the risk of loss or damage transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If the customer personally appoints a carrier that was not proposed by PorcelainMuse, risk transfers when the goods are handed over to that carrier, in accordance with applicable law.

  1. INSPECTION UPON DELIVERY

The customer should inspect the parcel and artwork as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, the customer is encouraged to:

  • photograph the outer packaging before opening it;

  • photograph the damage to the artwork and packaging;

  • retain the packaging;

  • contact PorcelainMuse promptly at maison64editions@outlook.fr

Reporting visible damage within 48 hours is recommended to facilitate claims with the carrier, but failure to do so does not remove the customer’s mandatory statutory rights.

The customer will not be charged return or replacement costs when a product is defective, damaged on arrival or does not conform to the order.

  1. RIGHT OF WITHDRAWAL

Consumers purchasing remotely generally have 14 days from physical receipt of the goods to withdraw from the contract without giving a reason.

For an order containing several products delivered separately, the withdrawal period starts when the customer, or a designated third party other than the carrier, receives the last product.

To exercise this right, the customer must send an unambiguous statement of withdrawal before the expiry of the 14-day period to:

PorcelainMuse – Frédéric FONT EI
28 rue de l’ancienne poste
66470 Sainte-Marie-la-Mer
France

Email: maison64editions@outlook.fr

The customer may use the model withdrawal form appearing at the end of these Terms, but its use is not mandatory.

After notifying PorcelainMuse, the customer must return the goods without undue delay and no later than 14 days after communicating the decision to withdraw.

The customer bears the direct return shipping costs when exercising the right of withdrawal, except where PorcelainMuse agrees otherwise or where the product is defective, damaged or non-conforming.

The customer is responsible only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.

Choosing a standard size, support or frame option offered on the website does not, by itself, make the product personalised and does not remove the statutory right of withdrawal.

  1. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised, including commissioned works containing customer-specific content, wording, imagery, dimensions or characteristics not offered as standard options on the website.

This exception applies only where the product is genuinely made to the customer’s individual specifications or clearly personalised.

  1. REFUNDS FOLLOWING WITHDRAWAL

When the right of withdrawal is validly exercised, PorcelainMuse will refund all payments received for the returned product, including the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from the customer choosing a more expensive delivery method are not refundable.

The refund will be made no later than 14 days after PorcelainMuse is informed of the withdrawal. PorcelainMuse may withhold the refund until the goods have been recovered or the customer provides evidence that they have been returned, whichever occurs first.

The refund will be made using the same payment method as the original transaction unless the customer expressly agrees to another method that does not incur additional fees.

Further instructions are provided in the Return and Refund Policy.

  1. LEGAL GUARANTEE OF CONFORMITY

The customer benefits from the mandatory legal guarantee of conformity provided by French consumer law.

The Seller is responsible for defects in conformity existing when the goods are delivered and appearing within two years of delivery.

In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity by repair or replacement, subject to the legal conditions relating to feasibility and proportionality.

Repair or replacement must be carried out within a reasonable period, which may not exceed 30 days after the Seller has been informed of the lack of conformity, and without significant inconvenience to the consumer.

Where the legal conditions are met, the consumer may obtain a reduction in price or terminate the sales contract.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been offered.

To exercise these rights, the customer must contact:

Email: maison64editions@outlook.fr
Postal address: Frédéric FONT EI / PorcelainMuse, 28 rue de l’ancienne poste, 66470 Sainte-Marie-la-Mer, France.

  1. GUARANTEE AGAINST HIDDEN DEFECTS

The customer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code.

A hidden defect is a defect that makes the product unfit for its intended use or reduces its use to such an extent that the customer would not have purchased it, or would have paid a lower price, had they known about it.

Where the legal conditions are satisfied, the customer may choose between returning the product for a refund or keeping it and obtaining a reduction in price.

Any action based on hidden defects must be brought within two years from discovery of the defect, subject to the applicable statutory time limits.

  1. CUSTOMER SERVICE AND COMPLAINTS

For any question, complaint or request relating to an order, customers may contact PorcelainMuse at:

Email: maison64editions@outlook.fr
Telephone: +33 6 60 09 35 46
Postal address: 28 rue de l’ancienne poste, 66470 Sainte-Marie-la-Mer, France.

Customers should provide their name, order number and a clear description of their request, together with relevant photographs where necessary.

  1. CONSUMER MEDIATION

Customers should first submit any complaint directly to PorcelainMuse in writing so that an amicable solution can be sought.

If the complaint is not resolved satisfactorily, the consumer may refer the dispute free of charge to the consumer mediator designated by PorcelainMuse:

CM2C
Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France

Telephone: +33 (0)1 89 47 00 14
Email: litiges@cm2c.net
Website: https://www.cm2c.net
Online referral: https://www.cm2c.net/declarer-un-litige.php

The request must comply with the conditions and time limits set by the applicable consumer mediation rules, including the requirement to have first submitted a written complaint to PorcelainMuse.

Mediation is voluntary for the consumer and does not prevent either party from bringing proceedings before the competent court.

  1. INTELLECTUAL PROPERTY

All artworks, designs, images, photographs, texts, logos, trademarks and visual elements displayed on the website remain protected by intellectual property law.

Purchasing a physical artwork transfers ownership of that physical copy only. It does not transfer copyright, reproduction rights, adaptation rights, commercial exploitation rights or any other intellectual property rights.

No element may be reproduced, copied, modified, distributed, published or commercially exploited without prior written authorisation from the relevant rights holder.

  1. PERSONAL DATA

Personal data collected in connection with orders is processed for order management, payment, delivery, customer service, legal compliance and, where applicable, marketing based on consent or another lawful basis.

Further information about data processing, retention periods and customer rights is provided in the PorcelainMuse Privacy Policy.

  1. LIABILITY

PorcelainMuse is responsible for the proper performance of its legal and contractual obligations.

PorcelainMuse will not be liable for losses resulting from the customer’s misuse of the product, normal wear and tear, improper installation, inappropriate cleaning or maintenance, or unauthorised alteration of the product.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

  1. FORCE MAJEURE

Neither party will be liable for a failure or delay caused by an event beyond its reasonable control that qualifies as force majeure under applicable French law.

The affected party will inform the other party as soon as reasonably possible. If the event prevents performance for a prolonged period, the parties will retain any cancellation and refund rights provided by applicable law.

  1. EVIDENCE AND ELECTRONIC COMMUNICATIONS

Electronic records, order confirmations, payment records and communications kept in secure information systems may be used as evidence of transactions, subject to applicable law and the customer’s right to provide contrary evidence.

Communications relating to an order may be sent electronically to the email address provided by the customer.

  1. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be interpreted or replaced only to the extent necessary to comply with applicable law.

  1. APPLICABLE LAW AND JURISDICTION

These Terms and the resulting sales contracts are governed by French law.

Consumers residing in another country retain the protection of any mandatory consumer provisions applicable in their country of habitual residence.

Any dispute that cannot be resolved amicably or through mediation may be brought before the courts having jurisdiction under applicable consumer and procedural law.

  1. LANGUAGE

These Terms may be made available in English and French.

Where required by mandatory consumer law, the customer retains the benefit of the version and legal protections applicable in their country of residence. In the event of an interpretation difficulty, neither version may be used to deprive the customer of mandatory statutory rights.

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

Frédéric FONT EI / PorcelainMuse
28 rue de l’ancienne poste
66470 Sainte-Marie-la-Mer
France
Email: maison64editions@outlook.fr

I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date: