Shipping policy
SHIPPING POLICY
At PorcelainMuse, each order is prepared with great care to ensure that your artwork is protected throughout production and transport.
ORDER PROCESSING TIME
PorcelainMuse artworks are produced individually after an order is confirmed.
Orders are usually prepared within 3 to 7 business days after payment confirmation. Production may occasionally require additional time depending on the artwork, selected format, framing option, production capacity or quality-control requirements.
If an exceptional delay occurs, we will contact you by email.
PRODUCTION AND FULFILMENT
To provide reliable international delivery, PorcelainMuse works with specialised professional production partners located in Europe, the United States and other regions.
The production and shipping location may vary depending on:
• the customer’s delivery address
• the selected artwork and format
• the chosen framing or finishing option
• production availability
• the production partner best suited to the destination
As a result, an order may be produced and shipped from a country other than France. When several artworks are ordered together, they may occasionally be delivered in separate parcels.
SHIPPING DESTINATIONS
PorcelainMuse currently delivers to selected international destinations, including:
• France
• European Union countries
• United Kingdom
• United States
• Canada
• Australia
• Japan
• Switzerland
• United Arab Emirates
• other destinations available at checkout
The countries currently available for delivery are displayed during checkout. If your country is not listed, please contact us at:
SHIPPING COSTS
Shipping costs are calculated according to the delivery destination, artwork format, weight, production location and selected shipping service.
The applicable shipping charge is displayed during checkout before payment is confirmed.
ESTIMATED DELIVERY TIMES
Estimated delivery times after production and dispatch are generally:
• France: approximately 2 to 5 business days
• European Union: approximately 4 to 10 business days
• United Kingdom: approximately 5 to 12 business days
• United States and Canada: approximately 7 to 15 business days
• Australia and other international destinations: approximately 10 to 20 business days
These delivery times are estimates and are not guaranteed.
Delays may occur because of customs procedures, carrier workload, weather conditions, strikes, exceptional events, incomplete addresses or other circumstances outside our reasonable control.
PACKAGING
Each artwork is professionally packaged to protect it during transport.
Canvas and metal artworks are packed using protective materials appropriate to their format, dimensions and finish. Framed artworks may require reinforced packaging.
Please retain the packaging until you have inspected the artwork and confirmed that it arrived in satisfactory condition.
ORDER TRACKING
Whenever tracking is available, a tracking number or tracking link will be sent by email after the order has been dispatched.
Tracking information may require a short period to become active after the shipping label has been created.
CUSTOMS DUTIES AND IMPORT TAXES
For international orders, particularly those delivered outside the European Union, customs duties, import taxes, brokerage fees or other local charges may apply unless they are clearly shown as included during checkout.
These charges are determined by the destination country and may depend on the artwork’s production origin, classification and value.
Unless expressly included at checkout, these charges are the responsibility of the customer. PorcelainMuse cannot control or predict customs charges or delays imposed by local authorities.
INCORRECT OR INCOMPLETE ADDRESS
The customer is responsible for providing a complete and accurate delivery address.
Please verify that the address includes:
• the recipient’s full name
• the complete street address
• any apartment, building or unit number
• the postal code
• the city and country
• a telephone number when required by the carrier
If you notice an error, contact us immediately at maison64editions@outlook.fr
Once production or shipment has begun, we cannot guarantee that the address can be changed.
PorcelainMuse cannot be held responsible for delays, failed deliveries or returned parcels caused by incorrect or incomplete information supplied by the customer. Additional shipping costs may apply if a parcel must be sent again.
DAMAGED PARCELS
If your artwork arrives damaged, please contact us as soon as possible at:
Please provide:
• your order number
• photographs of the damaged artwork
• photographs of the outer packaging
• photographs of the inner protective packaging
• a photograph of the shipping label
• a brief description of the damage
Reporting visible transport damage within 48 hours helps us process the claim with the production partner or carrier quickly. This recommended timeframe does not limit your statutory consumer rights.
Do not discard the artwork or its packaging until we have reviewed your request and provided instructions.
LOST OR DELAYED PARCELS
If the tracking information has not updated for an unusual period or the estimated delivery period has passed, please contact us.
We will review the shipment and contact the carrier or production partner when appropriate.
If a parcel is confirmed as lost, we will offer an appropriate solution in accordance with applicable consumer law.
UNCLAIMED OR RETURNED PARCELS
If a parcel is returned because it was refused, unclaimed, or could not be delivered due to incorrect or incomplete address information, additional shipping charges may be required before it can be sent again.
CONTACT
For any question regarding production, shipping or delivery, please contact:
PorcelainMuse
Email: maison64editions@outlook.fr
We usually respond within 24 to 48 business hours.