Shipping policy

Shipping Policy

At PorcelainMuse, each order is prepared with great care to ensure that your artwork or collectible object is protected during transport.

Order Processing Time

Orders are usually prepared within 3 to 7 business days after payment confirmation.

For limited edition objects, artistic chess sets or handmade pieces, preparation may take slightly longer due to careful inspection, protective packaging and documentation.

If additional preparation time is required, we will contact you by email.

Shipping Destinations

PorcelainMuse ships from France to selected international destinations, including:

France
European Union
United Kingdom
United States
Canada
Australia
other destinations upon request

If your country is not available at checkout, please contact us at:

maison64editions@outlook.com

Packaging

Each order is carefully packed to protect the artwork during international transport.

For artistic chess sets, the board and resin pieces are protected with reinforced packaging. The pieces are secured separately whenever necessary to reduce movement during shipment.

We take particular care with fragile and glossy objects, including metal boards, resin pieces and limited edition artworks.

Shipping Times

Estimated delivery times after dispatch:

France: approximately 2 to 5 business days
European Union: approximately 4 to 10 business days
United Kingdom: approximately 5 to 12 business days
United States / Canada: approximately 7 to 15 business days
Australia and other international destinations: approximately 10 to 20 business days

These delivery times are estimates only. Delays may occur due to customs, carrier workload, weather conditions, strikes, incomplete addresses or other events outside our control.

Tracking

Whenever available, a tracking number will be provided after shipment.

You will receive tracking information by email once your order has been dispatched.

Customs Duties and Import Taxes

For international orders outside the European Union, customs duties, import taxes, brokerage fees or local charges may apply.

These charges are determined by the destination country and are the responsibility of the buyer.

PorcelainMuse cannot control or predict customs fees, import taxes or delays caused by customs authorities.

Duties and import taxes vary depending on product classification, country of origin and destination country. Shopify also notes that duty rates can vary widely depending on HS codes and destination rules.

Incorrect or Incomplete Address

The buyer is responsible for providing a complete and accurate delivery address.

Please make sure your address includes:

full name
street address
apartment, building or unit number if applicable
postal code
city
country
phone number when required for delivery

PorcelainMuse cannot be held responsible for delays, failed delivery or returned parcels caused by incorrect or incomplete address information.

If a parcel is returned to us because of an incorrect address or failed delivery attempt, the buyer may be responsible for the cost of reshipping.

Damaged Parcel

If your parcel arrives damaged, please contact us within 48 hours of delivery at:

maison64editions@outlook.com

Please include:

your order number
photos of the damaged item
photos of the outer packaging
photos of the inner packaging
photos of the shipping label

This documentation is necessary to review the issue and assist with a carrier claim if needed.

Lost or Delayed Parcels

If your tracking has not updated for an unusual period of time, please contact us.

We will do our best to assist you and contact the carrier when possible.

PorcelainMuse is not responsible for delays caused by customs, postal services, carriers or events outside our control, but we will always assist you with care and attention.